SHIPPING
RETURN/EXCHANGES
Return/Exchange Restrictions & Limitations
In Store Returns and Exchanges
BRIDAL GOWNS
Bridal Gown Refunds/Exchange/Faults Policy
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At Fashionably Yours we are dedicated to providing you with the best products, ensuring your shopping experience is a pleasant one and we are highly committed to a speedy delivery of your order.
Our whole operation is designed to get your order to you in the shortest possible time via Australia Post Express Post or StarTrack Couriers.
Delivery times will vary depending on the items you have ordered.
Most items are in stock and will take 1-5 days to deliver. Please check the item page for any special delivery times.
Made to order or custom made items and accessories take 5-12 weeks to deliver.
We know you need your dress and accessories for a certain date and are committed to a speedy delivery of orders. If we can't deliver your order in time for your event, we will notify you by email.
For urgent orders we offer a resizing service.
If your order is urgent, please contact us to confirm the expected delivery date.
We use Australia Post Express Post Service and Startrack Courier.
If you choose to pick up your order, you will be notified by email or text once it is ready for collection.
Wedding dresses are made to order and take between1 month and 6 months to be made.
Please note: We will only store wedding gowns and bridesmaid dresses for up to 6 months after notification of the arrival. Dresses haven't been picked up after 6 months will be considered unwanted or unclaimed. We reserve the right to send them to charity.
Delivery Frequently Asked Questions
How does receiving my order work?
All orders over $200 receive free Australia Post Express delivery. This enables speedy and reliable delivery so you can get your order as soon as possible.
The parcel will be left at your address by the Australia Post delivery service if they consider it to be safe. You do not have to be at home to receive your parcel.
Once you're order has been marked as SHIPPED, you will receive an email from Australia post or StarTrack Courier with your tracking ID. You can then track your order along it's journey. Please make sure to CHECK your inbox and junk mail before calling and enquiring us for a tracking number.
How your dress is shipped
We ship dresses safely all over Australia and worldwide.
All dresses arrive at our warehouse packed by the suppliers for safe shipping.
The dresses may be folded or on a hanger, they are not steamed before shipping.
They are shipped in a shipping bag direct from our warehouse.
Cloth dress bags can be purchased if required for $10.
I want to add something to an order I just placed. Can it be shipped together?
Yes, provided we are contacted before 2pm EST on the day we are due to ship your order and have not yet packed it. We've outlined the procedure below and details of associated shipping costs.
If you would like to add something to your order, please contact us over the phone (02 9487 4888) immediately. We pride ourselves on our efficiency in processing your order. If you catch us before 2pm on the day we are due to ship your order and your order has not been packed yet we will be able to add items to your order. We will require payment for the additional items you wish to add and will send them with your original order with no additional postage cost.
If you create a new order online before we pack and post your original order for additional items and are getting them shipped to the same address, we will ship both orders together. Unfortunately we will not be able to refund you for the postage of the second order you placed. This is why we always recommend calling us if you would like to add something to your order.
If you contact us after 2pm on the day we are due to post your order or after we have packed your order, you will need to place a new order for the extra items you would like and pay the postage of your second order.
Delivery Policy
It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
We will make every effort to deliver your order by the estimated delivery date. Unfortunately, we are unable to guarantee time of delivery when issues involving Australia Post arise.
By placing an order with Fashionably Yours, you are responsible for original shipping charges, all applicable custom and duty import fees and the cost of return shipping back to Fashionably Yours. This also applies to any shipments that are refused by you at delivery.
All overseas customers are responsible for all applicable custom, GST and duty import fees payable both in Australia and Overseas, this includes any items returned.
Please check with your local customs office for any custom charges, duties or taxes which may be incurred. Fashionably Yours is not responsible for any customs charges or fees imposed.
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FASHIONABLY YOURS ONLINE PURCHASE RETURNS & EXCHANGE POLICY
Please note that this policy applies to online purchases only, and is not applicable to in store purchases. Refer separate policy in store and on this website.
The online returns policy is made up of two sections, being ‘Consumer Guarantee’ under the Australian Consumer Law and our ‘Change of Mind’ policy.
CONSUMER GUARANTEES
Under the Australian Consumer Law, you can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
If you believe your item/s to be faulty, you will need to contact Fashionably Yours via email, sales@fashionably-yours.com.au, where your request will be processed and you will be issued with instructions.
Please include a detailed explanation of the issue and attach any necessary photos of the fault.
If the item is damaged through misuse or abnormal use, Fashionably Yours will not provide a refund, exchange or repair the item. Under the Australian Consumer Law.
Fashionably Yours will require an official proof of purchase before providing any remedy.
CHANGE OF MIND.
Our ‘Change of Mind’ Policy does not exclude or replace your rights under Australian Consumer Law.
We are happy to offer you a refund/exchange on evening dresses if you have changed your mind about an item/s purchased online, as long as you have the required proof of purchase and the item meets the below criteria. You will be required to submit a returns request on your account, which will need to be approved by Fashionably Yours before taking any further action on your return.
To be eligible for an exchange or refund under the ‘Change of Mind’ policy, Fashionably Yours must authorise your return request prior to any action.
- Item/s is in saleable condition
- Item is unworn with all original tags attached
- Item is not listed under the Exclusions list (see below)
- You have the required proof of purchase
Item/s must be returned within 7 days to be eligible for a refund/exchange under the ‘Change of Mind’ policy. Please contact us for assistance if you believe you are outside of this time window.
*Please note, shipping charges for any returned item is the responsibility of the customer. We will not assume any liability for reimbursement or compensation in the event that packages are mishandled, lost or stolen.
Please select your item/s carefully, as exchanges/refunds will not be provided under the ‘change of mind’ option on:
- Bridal gowns/dresses
- Custom made and/or made to order coloured items
- All sales items (unless deemed faulty by Fashionably Yours)
- Pierced jewellery
- Store credit vouchers
- Any items where the GST has been claimed under the Tourist Refund Scheme, unless proof of repayment of the GST upon return to Australia is provided
- Items returned 7 days after receiving the item
- Special orders (you will be informed and need to accept to the terms and conditions of your order prior to placement) eg. dresses ordered in especially for you
- In-store orders. Once the item/s have been paid for in our retail store, we are unable to offer you a refund/exchange.
- Orders already exchanged or returned previously.
- All orders purchased using a gift card/store credit are final. No refunds and no exchanges.
PROOF OF PURCHASE.
Returns, refunds and exchanges must be accompanied by the following:
- Original online tax invoice/receipt (order confirmations will not be accepted)
- Financial Statement (i.e. bank statement, credit card statement)
- Original return/exchange receipt/store voucher
If you are unable to provide a proof of purchase, Fashionably Yours, at its absolute discretion reserves the right to not offer a refund or exchange for any item. In such cases, Fashionably Yours may provide you in its absolute discretion, an exchange to the current/past value of the item.
Fashionably Yours is not required to provide you with a copy of your original invoice/receipt to facilitate an exchange or refund.
IF YOUR ITEM MATCHES THE ABOVE REQUIREMENTS, PLEASE FOLLOW THE RETURNS PROCEDURE TO LODGE A RETURN:
- Lodge a ‘returns request’ via your online account at fashionably-yours.com.au
- Once your request has been accepted, you will need to purchase a returns label via Australia Post (local or online) addressed to the below address.
RETURNS ADDRESS: Rear Entrance Level 1, 33 Redleaf Ave, Wahroonga. NSW. 2076
- Once Fashionably Yours has received and inspected your return, we will email you to confirm the status of your return/s. Please note, that it can take up to 5 business days for your return to reach us for processing. Your refund may take up to 7 - 9 business days to be processed into your account.
*Please note, that all items are inspected upon return to ensure that they meet the returns requirements (above). Items that do not meet the returns requirements will be returned to the customer.
RETURN TENDER
Refunds for all purchases from Fashionably Yours, in-store and online, will be given using your original payment method (online purchases will automatically be refunded to the account used to pay), except in the following circumstances:
- Where a credit/debit card was used to make the purchase, the cardholder and the same card must be present.
- A Fashionably Yours store credit is available on your account to be applied to a future purchase.
RETURNS FAQ.
How long until I receive my refund?
Your refund/exchange will be processed once the item has been inspected and approved by our staff. Following approval, please allow 7 - 9 business days for your refund to be processed.
I am not satisfied with my order, how do I resolve this?
For all complaints and order inquiries, please reach out to us via email (sales@fashionably-yours.com.au) explaining your issue.
FASHIONABLY YOURS IN STORE PURCHASE RETURNS & EXCHANGE POLICY
Under Australian Consumer Law we are not required to provide a refund or replacement if you change your mind.
The Fashionably Yours online “Change of Mind’ returns policy does not apply to in store purchases.
But you can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase— e.g. your receipt.